Privacy Policy

We collect account details such as email address, username, display name, password hash, language preference, and profile information you choose to add, like avatar, bio, or location.

We also collect marketplace activity data, including listings, saved items, messages, order-related interactions, login/session data, device or browser information, and support or moderation reports.

We use personal data to create and maintain accounts, show listings, enable communication between users, personalize marketplace features, operate safety tools, respond to support requests, and improve the quality of the service.

We may also use data to detect fraud, enforce our terms, investigate misuse, comply with legal obligations, and understand how people use Redress so we can make the product more useful and sustainable.

Redress generally processes data because it is needed to provide the marketplace, protect users and the platform, comply with legal obligations, or because a user has asked us to take a specific action such as creating an account or resetting a password.

Where required, we rely on consent for optional communications or features that are not strictly necessary to operate the service.

Some profile and listing information is visible to other users so the marketplace can function, for example usernames, listing content, seller profile details, and messages sent through the platform.

We may share data with service providers that help us host the service, send emails, secure accounts, store media, or support operations. We may also disclose data when required by law or when needed to protect users, Redress, or the public.

Users can usually update profile information, manage listings, remove saved items, and control certain communication preferences through their account or by contacting support.

Depending on local law, users may have rights to access, correct, delete, restrict, object to, or export certain personal data. Redress may request reasonable verification before acting on such requests.

We use technical and organizational measures intended to protect personal data, including authentication controls, account recovery tools, restricted access, and service-provider safeguards.

No platform can promise absolute security, so users should also protect their passwords, use trusted devices, and notify Redress promptly if they suspect account misuse.

We keep personal data only for as long as it is reasonably necessary for the purposes described in this policy, including operating the marketplace, resolving disputes, keeping financial or legal records, and preventing abuse.

Retention periods can vary depending on the type of data, whether an account remains active, and whether we must preserve information for safety, legal, tax, accounting, or enforcement reasons.

Redress may use infrastructure or vendors that process data in different countries. When that happens, we aim to use reasonable safeguards appropriate to the nature of the data and the services involved.

Users should understand that storing listings, images, account data, and platform communications may involve trusted third-party hosting and support services.

Redress is not intended for people who are not legally allowed to use the marketplace under applicable law or platform rules. If we learn that data was collected inappropriately, we may restrict the account and delete the information when appropriate.

We may update this privacy policy as Redress grows, launches new features, or adapts to legal and operational changes. The latest version will always appear on this page.

If you have questions about privacy, data rights, or how Redress handles your information, please contact us through the support channels available on the platform.