Terms & Conditions

Redress provides a digital marketplace where users can create accounts, list second-hand clothing, shoes, and accessories, discover items, communicate with other members, and arrange purchases.

Redress is not the seller of items listed by users. Unless Redress expressly states otherwise, the purchase contract for an item is made directly between the buyer and the seller.

You must provide accurate account information and keep your login details secure. You are responsible for activity that happens through your account unless you promptly report unauthorized access.

By using Redress, you confirm that you are legally able to enter into binding agreements in your jurisdiction, or that a parent or guardian has authorized your use of the service where required.

Redress is built around extending the life of fashion items, reducing unnecessary waste, and helping people shop in a way that is friendlier to both their wallet and the planet.

Users must engage with the platform honestly, respectfully, and in ways that support a safe, trustworthy, and environmentally conscious marketplace.

Sellers must make sure listings are accurate, lawful, and complete. Titles, descriptions, prices, photos, sizes, brands, condition notes, and delivery information should reflect the real item being offered.

Sellers may only list items they have the right to sell. Items must be genuine where branded, safe to use, fit for their intended purpose, and compliant with applicable consumer and product safety rules.

If a seller updates a listing, marks an item as reserved or sold, or removes a listing, those changes must be done promptly so buyers are not misled.

Buyers should read listings carefully, ask questions when details are unclear, and review seller information before agreeing to purchase.

Because Redress is a peer-to-peer marketplace, buyers should inspect items on delivery or meetup, follow safe exchange practices, and raise any issues with the seller quickly.

Users may not list counterfeit items, stolen goods, unsafe products, recalled items, illegal products, weapons, adult services, or any item whose sale is restricted by law or by platform rules.

Redress may remove listings or restrict accounts when content appears misleading, abusive, fraudulent, infringing, unsafe, or inconsistent with the purpose of a second-hand fashion marketplace.

Unless Redress states otherwise on a specific feature, Redress does not act as the merchant of record for peer-to-peer sales and does not become a party to the transaction between users.

Buyers and sellers are responsible for agreeing on payment, delivery, collection, returns, and issue resolution. Where local consumer laws apply, users remain responsible for complying with them.

You keep ownership of the content you upload, such as listing photos and descriptions, but you give Redress a non-exclusive license to host, display, format, and promote that content for operating and improving the marketplace.

You must not upload content that infringes another person’s copyright, trademark, privacy, or other rights.

To protect the marketplace, Redress may investigate reports, remove listings, limit visibility, suspend features, or temporarily or permanently disable accounts that violate these terms or create risk for other users.

We may also preserve and disclose information where necessary to comply with legal obligations, enforce our policies, or protect users, Redress, and the public.

Redress works to keep the service available and reliable, but the platform is provided on an as-available basis. We do not guarantee uninterrupted access, error-free operation, or that every listing or user interaction will meet your expectations.

To the fullest extent allowed by law, Redress is not responsible for losses arising from agreements made directly between users, inaccurate listings posted by users, or conduct outside Redress’s reasonable control.

Redress may update these terms as the marketplace evolves. Material changes will be reflected on this page, and continued use of the platform after changes take effect means you accept the revised terms.

For policy or legal questions, users should contact Redress through the support or contact details made available on the platform.